I used to assume the hardest field service jobs were the ones involving the most complicated equipment. Sometimes that’s true. But some of the most difficult calls I’ve dealt with…
A field service visit starts before the technician reaches the customer’s location. I’ve seen appointments become unnecessarily difficult because one small piece of information never reached the customer. Nobody knew…
Few situations in field service are more frustrating than diagnosing a problem correctly and still leaving the job unfinished. The technician knows what’s wrong. The customer understands the issue. The…
When a technician fixes a problem during the first visit, it’s easy to give all the credit to what happened at the customer’s location. Good diagnosis. Good technical skills. The…
A field service schedule can look perfect at 8:00 AM and be almost useless by noon. One technician gets stuck on a difficult repair. Another finishes early. A customer cancels.…